Deposit Proof Submission
Steps to create a ticket
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Open rider app and press the menu button ( the 3 lines at the top left corner)
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Choose “Rider Support”
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Choose "Submit a ticket"
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Fill in the mandatory information and submit the ticket
Ticket Content
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Choose “Cash Collection” for first option
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Choose “ Daily Cash Collection” for more specific option
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Input COD amount as subject [omit dollar sign]
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Input the date and time of deposit in the description box [Format: DDMMYYY HHMM (24 hours)]
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Attach the deposit receipt and click “Submit”
Valid Deposit Receipt
A valid deposit receipt must clearly show:
1. Amount
2. Transaction date
3. Transaction time
Example 1
COD amount: $1234.5
Date of deposit: 8th September 2020
Time of deposit: 9:59 pm
Subject: 1234.5
Description: 08092020 2159
Remarks:
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You can only submit one transaction proof per ticket. If you have more than one transaction proof, you will need to create another ticket.
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You can only choose "Daily cash collection" when you inform the Finance Team. For other issues, please select the appropriate category.
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Do NOT send your deposit proof to payments@foodpanda.hk or it will be missed. The email is the FPS account instead of submission channel.
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Your COD deposit will be deducted from rider app Wallet in 2 -3 working days.
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If the information required is not correctly input, it might lead to delays in handling time. foodpanda HK is not responsible or liable for any loss of any kind incurred as a result of incorrect/invalid information provided by the courier.
Example 2
COD amount: $3698
Date of deposit: 3rd September 2020
Time of deposit: 1:35pm
Subject: HK$3698
Description: 03.09.2020.13.35pm
Problem
Subject: HK$3698
Description: 03.09.2020.13.35pm
Correction
Subject: 3698
Description: 03092020 1335
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WRONG FORMAT
Example 3
COD amount: $2500
Date of deposit: 22th October 2020
Time of deposit: 9:24am
Subject: COD
Description: COD
Problem
Subject: COD
Description: COD
Correction
Subject: 2500
Description: 22102020 0924
INVALID SUBMISSION
On-Demand Payout
Go to "On-demand Payout" page to know how the rider app wallet balance calculates your service fees and COD together and how to avoid account suspension!
Auto Account Unblock
1) Make deposits and inform the Finance Team following the guideline above.
2)When your rider app wallet balance is updated, your account will automatically be unblocked by the system.
You DO NOT need to visit our offices for unblocking your account.