In light of the Covid-19 outbreak, to promote healthy social distancing, apart from encouraging customers to switch to online payment, we have launched contactless delivery service. Customers can request their order to be dropped off at any designated spot, minimizing direct contact.
Please be reminded of the following:
Check "Deliveries" page on rider app to see if "Contactless Delivery" is requested. If so, please use the Rider-Customer Chat to re-confirm with the customers of their requested drop-off points;
Once you arrive, inform the customer via Rider-Customer Chat;
Drop off the order at the spot requested by the customer and step away;
Keep a reasonable distance from the customer;
After the customer checks the order, click “Completed” to indicate order completion.
Please wear a mask, wash your hands and use hand sanitizer at all times. Also, you must use thermal bags throughout your shift to ensure food safety. Stay healthy and thank you.