Vendor Education Campaign

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We understand that excellent delivery service requires seamless communication and cooperation between you and our vendors. In order to smoothen the delivery process between you and our vendors, as well as to decrease the fail rate of delivery orders, we have carried out a series of Vendor Education Campaign and have already shared some delivery suggestions with our vendors through emails, vendor devices and partner hub websites in the last four weeks!

 

Here’s a brief summary of the topics for each week.

Week 1 Topic: Drinks/ soups packaging

https://www.partner.foodpanda.hk/post/tips-for-packaging

 

Week 2 Topic: Takeaway/ shop packaging

https://www.partner.foodpanda.hk/post/tips-for-packaging

 

Week 3 Topic: Use "Ready to deliver" button 

https://www.partner.foodpanda.hk/post/order-flow-accept-prepare-and-pass-your-orders

 

Week 4 Topic: Communication with couriers

https://www.partner.foodpanda.hk/post/order-flow-accept-prepare-and-pass-your-orders

https://www.partner.foodpanda.hk/post/order-with-multiple-riders

 

If you have any suggestions for the restaurants and shops, please let us know via below form:

https://3gyqyl4mgwy.typeform.com/to/sqXDKaLS