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Covid-19 Protective Measures and SOPs (1

Couriers Now Part of Covid-19 Vaccine Priority Group

The government expands the scope of priority groups for Covid-19 vaccinations, including couriers.

With the announcement from the government on expanding the scope of priority groups for Covid-19 vaccinations, couriers are now included in the priority group of "Staff of food and beverages premises, markets, supermarkets, convenience stores, couriers and takeaway delivery (including takeaway food delivery)".

Please show your “My Profile” page in Roadrunner as well as your Service Payment Summary email if you are a self-employed couriers or Payslip if you are an employed courier to prove your identity as a courier.

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General Reminder

Hey, Pandas👋 ! The health and safety of our couriers and customers are our top priority. To ensure your wellbeing, we have implemented a series of coping measures within this difficult time.

To remind you all of personal hygiene and some special arrangements during deliveries, we have gathered relative information below.

Special Arrangement

If you encounter any of the 3 situations listed below, please do not hesitate to inform the Operations Team by creating a ticket through Rider Support within Roadrunner, so we can follow up on your situation:

  1.  If you find yourself suffering with cold-like symptoms such as fever and cough, (you are also advised to visit the clinic as soon as possible);

  2. If you are testing for Covid-19 and are awaiting the results; and

  3. if you are tested positive/negative for Covid-19.

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Free test for couriers

The Food & Health Bureau has announced to provide a one-off free COVID-19 testing service to all couriers. 

For the sake of health and safety of you all, you could find the details for the testing service by clicking the button below. Please show your “My Profile” page in Roadrunner as well as your Service Payment Summary email if you are a self-employed couriers or Payslip if you are an employed courier to prove your identity as a courier.

Covid-19 Protective Measures and SOPs (8

Contactless Delivery

We have launched "Contactless Delivery" in early 2020 to protect the safety and health of our fleets and customers. Feel free to refresh your memory from time to time!

Click the button below to check more on contactless delivery

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1) Archives of List of buildings with confirmed / probable cases of COVID-19

2) Designated hotels