Protective measures and reminders
Cash on Delivery (COD) orders has been temporarily suspended starting from 14/03/2022 until further notic, except for some pandago COD orders. This can minimize physical contact between customers and couriers, and provide extra protection.
After consultation with the government, we have confirmed that our couriers will be included in this exemption, and will be able to pick up the orders at the restaurants and shops as usual, but each private premise can set its own policies on requiring the “vaccination pass” or not.
We have launched "Contactless Delivery" in early 2020 to protect the safety and health of our fleets and customers. Feel free to refresh your memory from time to time!
Click the button below to check more on contactless delivery
Delivering to buildings with confirmed case/home quarantine
In light of the increasing number of confirmed cases in the community, you may have a higher chance to deliver to buildings with higher risks, confirmed cases, or home quarantine. We encourage you to make good use of the Proof of Delivery feature for these orders.
Here are some delivery reminders for you.
Raze sanitizing coating
Visit our TST office during office hours and enjoy an antibacterial coating service for your foodpanda thermal bags!
With this service, we are able to maintain a high standard of food safety and overall hygiene in times of a pandemic. After your thermal bag is sprayed, we will put an identification badge onto it and the antibacterial coating will be effective for 6 months!
Click the button below for office hours and arrangement details.
In this time of the pandemic, we would like to remind you on some basic personal hygiene that you should keep in mind.
- Always put on masks
- Always wash your hands
- Drink lots of water
- Do not eat raw meat
We are continuously looking for ways to enhance your protection. Therefore, we have recently upgraded the insurance plan for all couriers, including:
- Accidental Medical Expenses: max claim amount at HK$78,000 per insured person
- Temporary Total Disablement: max claim amount at HK$3,900 per week (up to 5 weeks)
We have also extended the insurance plan with Covid-19 coverage! For details of the updated plan, click the button below.
If you encounter any of the situations listed below, please inform the Operations Team by creating a ticket through Rider Support within rider app immediately, so we can follow up on your situation:
If you find yourself suffering with cold-like symptoms such as fever and cough, (you are also advised to visit the clinic as soon as possible);
If you are requested to undergo compulsory testing for Covid-19 and are awaiting the results; and
If you are tested positive for Covid-19
Recent Mask distribution details
Health and safety of couriers are always our top priority and to further protect our couriers, we would organize distribution of protective material from time to time.
Click the button below to see details of our latest round of distribution!
List of affected buildings
1) Archives of List of buildings with confirmed / probable cases of COVID-19
2) Designated hotels
3) List of buildings of home confines under "StayHomeSafe" Scheme