New Freelancer Fleet Scheme

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How are my service fees calculated?

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Order Service Fees

Different Order Service Fees for different areas,

adjusted every two weeks

Peak Hour Service Fees

Get the fees by successfully delivering orders during peak hours each day!

Long Distance Service Fees

No more hesitations about long delivery!

More information available in Rider Support within Roadrunner.

Other Extra Service Fees

To reward our wonderful freelance riders,

we may on some occasions have extra service fees for you!

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Why should I join this Scheme?

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Attractive Service Fees

Flexible hours

Bi-weekly payment

Free opt-in insurance

Flexibility of using your own equipment

No MPF deductions

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How to submit insurance claims*?

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It's easy! You can directly submit your claims to the Insurer.

1. Fill in the Incident Report

2. Attach all the relevant documents

3. Send the entire set of document to foodpanda-claims@marsh.com

*The Company reserves the rights of final decision related to the insurance policy and any dispute thereof, and may change the terms and conditions without prior notice.

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How can I join this Scheme?

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New joiner?

Click here and follow the instructions given!

Current employee courier?

Drop by our TST office during business hours.

The whole process only takes 5 minutes!

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Address

701B, Railway Plaza, 37-43 Chatham Road South, Tsim Sha Tsui

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Opening Hours

from Mondays to Fridays 10 am - 1 pm; 2 pm - 6 pm