What is it? 

You can now request for breaks yourself and you no longer need to go through rider service. You have break options of 5, 10, 15, 30 minutes and till the end of shifts!

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How to request a break during shift?

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  1. Click on the Status button on the lower left-hand corner of your Roadrunner APP 
     

  2. Click on the button Request Break 
     

  3. Confirm your decision by clicking on button Continue

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How long is your break?

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  1. Select break duration and click Send 
     

  2. Wait for confirmation and you’re all set!

Frequently asked questions 常見問題

English

Does requesting for a break affect my rider batch?

Requesting for a break can affect the Actual vs Planned component of your rider batch. You will receive a higher score if your attendance matches your shift bookings. Click here to learn more about your Rider Batch.



Is it possible for my break request to be rejected?

Yes, it is possible if you have a live order. You would need to complete the order first before requesting for a break. In the case of an urgent matter, you would need to contact rider service to be put on an immediate break.



If I was notified with an order but I requested shift break anyway, will it affect my acceptance rate?

Acceptance rate will be affected if you fail to accept/reject a notified order. Therefore, in this case, your acceptance rate may be affected. For more details regarding acceptance rate, please refer to Rider Support within Roadrunner App.



中文

要求更份暫停會影響我的組別嗎？

要求更份暫停會影響計劃VS實際時數比較：實際出席時數越接近計劃時數，你將會得到更高的評分。點擊這裏查看組別評分機制。



要求更份暫停會被拒嗎？

會的，如你有一張還未完成的訂單在手，你的要求會被拒絕。 你需要在 完成訂單後才可要求更份暫停。如你有緊急事故需暫停跟份，請直接通知送遞員服務部並要求立刻暫停更份。



如果在我要求更份暫停時有訂單通知，這會影響我的接單率嗎？

如你沒有接受/拒絕訂單均會影響接單率。 在這個情況下，你的接單率是 有機會受影響的。 ​有關接單率的詳情，你可以參考Roadrunner的支援。