
What is it?
You can now request for breaks yourself and you no longer need to go through rider service. You have break options of 5, 10, 15, 30 minutes and till the end of shifts!
How to request a break during shift?
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Click on the Status button on the lower left-hand corner of your Roadrunner APP
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Click on the button Request Break
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Confirm your decision by clicking on button Continue
How long is your break?
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Select break duration and click Send
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Wait for confirmation and you’re all set!
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Frequently asked questions 常見問題
English
Does requesting for a break affect my rider batch?
Requesting for a break can affect the Actual vs Planned component of your rider batch. You will receive a higher score if your attendance matches your shift bookings. Click here to learn more about your Rider Batch.
Is it possible for my break request to be rejected?
Yes, it is possible if you have a live order.
If I was notified with an order but I requested shift break anyway, will it affect my acceptance rate?
Acceptance rate will be affected if you fail to accept/reject a notified order.
中文
要求更份暫停會影響我的組別嗎?
要求更份暫停會影響計劃VS實際時數比較:實際出席時數越接近計劃時數,你將會得到更高的評分。點擊這裏查看組別評分機制。
要求更份暫停會被拒嗎?
會的,如你有一張還未完成的訂單在手,你的要求會被拒絕。
如果在我要求更份暫停時有訂單通知,這會影響我的接單率嗎?
如你沒有接受/拒絕訂單均會影響接單率。