Shifts Management

ON DEMAND BREAK

What is it? 

You can now request for breaks yourself and you no longer need to go through rider service. You have break options of 5, 10, 15 & 30 minutes.

How to request a break during shift?

  1. Click on the Status button on the lower left-hand corner of your Roadrunner APP 
     

  2. Click on the button Request Break 
     

  3. Confirm your decision by clicking on button Continue

How long is your break?

  1. Select break duration and click Send 
     

  2. Wait for confirmation and you’re all set!

Frequently Asked Questions

 

1. Does requesting for a break affect my rider batch?

Requesting for a break can affect the Actual vs Planned component of your rider batch. You will receive a higher score if your attendance matches your shift bookings. Click here to learn more about your Rider Batch. 

 

2. Is it possible for my break request to be rejected?

 

Yes, it is possible if you have a live order. You would need to complete the order first before requesting for a break. In the case of an urgent matter, you would need to contact rider service to be put on an immediate break. 

 

3. What happens if I want to cancel my break?

 

There is no break removal. You must wait until the end of the break duration you’ve selected before you can resume delivering.

4. If I was notified with an order but I requested shift break anyway, will it affect my acceptance rate?

 

Acceptance rate will be affected if you fail to accept/reject a notified order. In this case, your acceptance rate may be affected. For more details regarding acceptance rate, please refer to Rider Support within Roadrunner App.