We understand that sometimes you may have some last minute plans and are unable to attend your shifts.

 

Depending on real-time market demand, if you have decided to swap your shift, the shift may be automatically cancelled by the system.

 

Therefore you do not need to wait for another courier to take your shift.

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Please note that you cannot swap or cancel your shift 30 minutes prior to your shift starting.

Frequently asked questions 常見問題

English

Why hasn’t my shift got cancelled after I pressed “Offer Swap”?


On-demand Shift Cancellation function is based on real-time market demand, which means if the demand in the area of your shift is high, the system will not cancel your shift.




After my shift got cancelled, will my Actual VS Planned (AP) hours be affected?


No. Once your shift gets cancelled, your planned hour of the shift will be zero and therefore will not affect your AP hours component of scoring.





中文

為什麼我按下「提出交換」後,更份仍未被取消?


自行更份取消功能是根據實時的市場需求,所以如該更份的送遞地區需求較高,系統將不會取消你的更份。




當更份被自動取消後,會影響我的實際及計劃時數?


不會,當更份被取消,計劃時數會改為零,因此不會影響計劃與實際時數比較評分。