Score-based Scheduling Model
To make sure our most dedicated couriers are treated fairly, a scoring system is designed to evaluate your performance. Every 2 weeks your scoring will be updated in Roadrunner, looking into your statistics over the previous 2 weeks. Your performance is calculated based on three aspects as shown below.
Depending on your scoring, you will then be put in 1 of the 4 batches and be able to take open shifts accordingly. The higher you score, the higher batch you are in, the earlier you can take open shifts. The below picture shows you the corresponding timestamps.
However, if your performance is not up to the fleet’s standard or if you are found with other compliance issues including but not limited to not using thermal bags, delaying the submission of COD money or being complained by customers and vendor staff members, your account might be suspended and therefore you will fail to score higher in these scoring components, resulting in taking open shifts later than the majority of the fleet.
Frequently Asked Questions 常見問題
Should I still apply for absences on the rider app to avoid no-show?
Under the new scoring set-up, "no-show" is no longer one of the scoring components since the Actual VS Planned Hours will already take into consideration your attendance.
For employed couriers, regardless of PAID or UNPAID absences, you are still required to apply for absences.
Kindly note that if you fail to attend your shift, even if your absences are being accepted, your Actual VS Planned Hours will still be affected since you attended 0 minutes of your shift. But as an employee, you are required to follow our company policy by applying for absences.
For self-employed couriers, you do not need to apply for absences to excuse your "no-show" of your shift. To avoid your scoring being affected, you are strongly encouraged to take shifts ONLY if you know you can attend the shifts accordingly or ask your friends to take your swap instead.
How is my Acceptance Rate (AR) affected?
Within every 2-week service cycle, your AR would be affected by:
Declining and/or self-redispatching an order;
Missing an order;
An order being overdue (not accepting/declining it); and
An order being undispatched from you (even if you contact the Rider Service Team to redispatch).
我需要在 rider app 內申請缺席，以避免有「無故缺席」的紀錄嗎？
拒絕或 / 及自行轉走的訂單;
逾時未接訂單（沒有接受 / 拒絕訂單）;