We are proud to present another new feature in our rider app!
After accepting an order and before picking it up, if you find the need to re-dispatch the order, you are able to do it on your own now, instead of reaching out to the Rider Service Team.
How to redispatch an order during shift in rider app?
From 11 August 2021, we have moved the break request button to every relevant category inside our Self-service Tool. Check out the page to see how you could access to this function!
Thanks to this new amazing feature, from now on you should not contact the Rider Service Team in order to reassign an order before picking up.
In particular, some of the situations now you should use the self-redispatch function, including but not limited to:
Distance too long;
Vendor late preparation only if you wish to re-dispatch the order (Simply use the "update vendor delay" function if you just want to inform the Team of the delay) - refer to the screenshot below
Frequently Asked Questions 常見問題
Can I re-dispatch any order?
Can I re-dispatch an order after picking it up?
No. After you pick up an order, it is your responsibility to deliver as swiftly as possible to ensure the best possible experience for our customers. In exceptional situations where there is a clear reason not to proceed with the delivery after having picked up the order, the Rider Service Team can help you.
How will re-dispatching an order affect me?
Redispatching an order will be considered the same way as declining it. Thus, it will affect your acceptance rate.
Can I get an order back if I re-dispatched it by mistake or I change my mind?
No, as the order will be automatically assigned to another available courier, there is no option to get it back once you have chosen to re-dispatch it.
What happens if I have stacked orders assigned?
Can I use this function with the situation of vendors closed?