Service Cycles & Payments

Every two weeks we will be updating this page, so you could check out the "Service Fees Levels Table" & “Peak Hour Service Fees” for every service cycle and peak hour cycle respectively. Refer to this page for a more detailed understanding of the foundation of the Scheme.

Peak Hour Cycle: 19/10/2020-25/10/2020 

Service Cycle: 19/10/2020 - 01/11/2020

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20201019-20201101 Rider EN

Peak Hour Cycle: 26/10/2020-01/11/2020 

Service Cycle: 19/10/2020 - 01/11/2020

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By updating this Scheme, we aim at providing you with higher transparency of your earnings. Therefore, apart from the “Acceptance Screen” where you can view the earnings of an order before accepting it, you can also check out the “Payment Screen” which provides clear breakdown on your service fees.

 

Each service cycle lasts for two weeks and therefore you will receive your earnings biweekly on Thursdays. Below shows the service cycles of the month and explains another amazing Roadrunner feature - Payment Screen.

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Instead of having to wait for your invoice every 2 weeks, the “payment screen” above  allows you to review the detailed breakdown of your earnings on the shifts that you have taken in the past. The record will be lasted for 6 months.

How to submit insurance claims if I met with an accident*?

It's easy! You can directly submit your claims to the Insurer.

1. Fill in the Incident Report

2. Attach all the relevant documents

3. Send the entire set of document to foodpanda-claims@marsh.com

*The Company reserves the rights of final decision related to the insurance policy and any dispute thereof, and may change the terms and conditions without prior notice.

We believe that this new Roadrunner feature could help you better understand about your earnings. Need further explanation? Reach out to us by creating a ticket via Rider Support within Roadrunner. 

 

Interested in joining us towards serving our customers?

Click here to join us now.