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We have added the following security feature to the rider app

to offer you an extra layer of protection

When a new device is used to log in to your account, the app will require you to take a selfie.

In order to successfully log in to your account from a new device, please follow the steps below:

selfie step 1.png

1. Open rider app and fill in the credentials to your account

selfie 2.png

2. You should see this system message requesting you to take a selfie to proceed. Press the button “Start the camera” to take a selfie.

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3. Take a selfie using your phone camera

selfie 4.png

4. You will see the selfie you took in this page and you can choose to upload the selfie by clicking “Confirm identity" and log in to the account or retake the photo. 

Photos collected will be used for internal verification, and for more detail

please read through our privacy policy.

Thanks to this feature we will be able to verify that the rider app is being used by the account owner.

Do's & Don'ts 身份驗證小提示

English

Do's


Taking selfie without masks: The selfie should show the entire face ( including hair) of the account owner.




Do's


Taking selfie with masks: We understand there are situations where you could not remove your masks, you may also take selfies with masks, by holding up your HKID card/passport next to your face(with mask) together in one picture.




Don'ts


Taking pictures of the account owner’s on a secondary device/phone




Don'ts


Taking pictures of/with any non-account owner




Don'ts


Taking pictures of an obstructed/unknown object/things




Don'ts


Taking incomplete pictures of the authorized account owner ( e.g. only half face, etc)




Don'ts


Taking pictures of your HKID/passport alone




Don'ts


Taking pictures of a blank screen




Don'ts


Taking blurry pictures





中文

有效的


佩戴口罩時: 我們理解你未必能夠在所有場合移除口罩,所以你亦可以佩戴口罩時,連同你的身分證明文件一同自拍。




有效的


沒有佩戴口罩時: 照片中需完整顯示帳戶持有人的樣貌。




無效的


使用另一部電話或行動裝置為帳戶持有人拍照




無效的


照片顯示為任何非帳戶持有人/合照




無效的


圖片顯示為其他阻礙物或不明物品




無效的


圖片沒有顯示帳戶持有人的完整樣貌(例如只有半張臉等)




無效的


圖片顯示為帳戶持有人的香港身份證或護照




無效的


圖片顯示為空白畫面




無效的


圖片過於模糊