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We have added the following security feature to the rider app

to offer you an extra layer of protection

When a new device is used to log in to your account, the app will require you to take a selfie.

In order to successfully log in to your account from a new device, please follow the steps below:

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1. Open rider app and fill in the credentials to your account

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3. Take a selfie using your phone camera

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2. You should see this system message requesting you to take a selfie to proceed. Press the button “Start the camera” to take a selfie.

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4. You will see the selfie you took in this page and you can choose to upload the selfie by clicking “Confirm identity" and log in to the account or retake the photo. 

Photos collected will be used for internal verification, and for more detail

please read through our privacy policy.

Thanks to this feature we will be able to verify that the rider app is being used by the account owner.

Dos

Taking selfie without masks:
The selfie should show the entire face ( including hair) of the account owner.

Taking selfie with masks:
We understand there are situations where you could not remove your masks, you may also take selfies with masks, by holding up your HKID card/passport next to your face(with mask) together in one picture.

Don'ts

  • Taking non-real time pictures of the account owner’s on a secondary device

  • Taking pictures of / with any non-account owner

  • Taking pictures of an obstructed/unknown object/things

  • Taking incomplete pictures of the authorized account owner ( e.g. only half face, etc)

  • Taking pictures of your HKID / passport alone

  • Taking pictures of a blank screen

  • Taking blurry pictures