We have added the following security feature to the rider app
to offer you an extra layer of protection
When a new device is used to log in to your account, the app will require you to take a selfie.
In order to successfully log in to your account from a new device, please follow the steps below:
1. Open rider app and fill in the credentials to your account
2. You should see this system message requesting you to take a selfie to proceed. Press the button “Start the camera” to take a selfie.
3. Take a selfie using your phone camera
4. You will see the selfie you took in this page and you can choose to upload the selfie by clicking “Confirm identity" and log in to the account or retake the photo.
Photos collected will be used for internal verification, and for more detail
Thanks to this feature we will be able to verify that the rider app is being used by the account owner.