08/08/2022 - Perks

Fleet Appreciation Perks -
3 days Fleet Appreciation roadshow tour

Our Fleet Appreciation Truck will go to different districts across Hong Kong, Kowloon and New Territories to meet with you and give away attractive gifts on a first-come first-served basis.

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Click the link below for more info!

03/08/2022 - rider shop

Shell
Partnership
(Upgraded)

We are elated to announce that we have further upgraded our partnership deal with Shell on the Shell Grey Bonus Card Programme! 

Click the link below for more info!

01/08/2022 - Perks

Fleet Appreciation Perks -
8000 fuel
Esso & Shell coupons 

We have prepared 8000 fuel coupons from Esso and Shell for rewarding our 1800 top-performing riders. 

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Click the link below for more info!

22/07/2022 - Operations

Update on "Special Hours" 

From 01/08/2022 (Monday) onwards, the “Special Hour” component of the scoring set-up will be adjusted as follows:

1) Mondays to Thursdays

- 11:30-13:30

2) Fridays to Sundays

- 11:00-14:00 & 17:00 - 21:00.

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Your scoring with the new adjustments will be reflected in your rider app on 08/08/2022.

Please visit this link below for more details.

20/07/2022 - Perks

Fleet Appreciation Perks 

We are happy to announce yet another round of fleet appreciation perks! We have selected over 6,000 of you for attractive prizes and events worth over HK $1,000,000!  

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21/07/2022 - rider shop

Summer 
Greeting Offer 
on rider shop

From 21 July to 30 July (11:59 PM), enjoy 20% off all items at the foodpanda rider shop! Get your favorite merchandise and equipment now!

Don’t miss this chance to grab your favourite items now! Limited time period only. 

15/07/2022 - Operations

Closure of TST Office

Due to holding fleet ambassador’s activities, Tsim Sha Tsui (TST) office will be closed full day next Monday & Wednesday (18/07/2022 & 20/07/2022).

If you need any assistance, please create a ticket via Rider Support in rider app. Thank you very much for your kind understanding.

12/07/2022 - rider shop

Teva
7 days Flash sale

From 12/07 - 18/07, by entering specific codes to purchase on regular priced item.

• Buy 1 get 20% off【RIDER20】

• Buy 2 get 25% off【RIDER25】

Also, Teva are offering buy 2 get 15% off on all regular-priced items for additional discounts!

28/06/2022 - Operations

Special Traffic Arrangements (29/06/2022 - 01/07/2022)

In response to the Government’s special traffic arrangements at various districts from 29/06/2022 - 01/07/2022, we will be locking down the affected areas accordingly, no delivery orders can be placed in that area and therefore no couriers are required to deliver there.

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Click the link below to understand more.

22/06/2022 - Campaign

Vendor Education Campaign

In order to smoothen the delivery process between you and our vendors, and decrease the fail rate of delivery orders, we have carried out a series of Vendor Education Campaign and have already shared some delivery suggestions with our vendors through emails, vendor devices and partner hub websites in the last four weeks!

Click here’s to read a brief summary of the topics for each week.

14/06/2022 - rider app

Opening up more shifts for this week

Our marketing campaign continuously received an enthusiastic response and we expect a higher demand than usual for the upcoming days.

Therefore, we will open up more shifts for this week starting now! Take shifts and earn more!

13/06/2022 - courier stories

Courier Stories Collection - Another side of me

Let us know your story and how you switch between being a foodpanda courier and other roles.

You and your story could be the main character of our next promotional video and stand a chance to be rewarded up to HK$10,000*!

05/08/2022 - Perks

Fleet Appreciation Perks -
1500 Marathon & 6000 foodpanda e-coupons 

We have prepared 1500 Marathon & 6000 foodpanda e-coupons for our foodpanda walkers & cyclists as well!

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Click the link below for more info!

02/08/2022 - Perks

Fleet Appreciation Perks -
Movie Night

We sincerely invite you to join us on 08/08/2022 (Monday) at 9:45pm for a movie night in The One cinema with our fellow couriers. 

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Click the link below for more info!

25/07/2022 - Operations

Fallback Value Adjustment

We noticed that there is a system error that a small amount of orders cannot show the exact order service fee on the acceptance screen.

Beginning from 26/07/2022, if you see an order showing estimated earning is $5.55, no worries! It is a fallback amount, not the actual service fee.

Please click the link below to learn how to check the actual service fee after completing the order.

21/07/2022 - Operations

Compensation for opposite direction same vendor stacked order

Due to the restriction of actual delivery distance calculation and order dispatching of our current system, some same vendor stacked order might encounter opposite drop off points issue, which may impact delivery efficiency and experience. 

We have decided to compensate couriers who encounter these cases until the vehicle-specific drive-time map feature comes into service. 

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Click the link below to read more.

26/07/2022 - rider shop

CLS Garage Partnership

We are happy to announce that we have partnered with CLS Garage for an exciting promotion!

20% off on the Cardo Spirit HD Single from now until August 31.

Click the link below for more info!

16/07/2022 - rider shop

New Merchandise on rider shop

【Go greener like a boss♻️】

We have a new product in our panda rider shop - foodpanda cutlery set! 

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Let’s contribute to the betterment of our environment and click on the link below to shop while stock lasts!

15/07/2022 - Operations

Reminder of Covid-19 Financial Support Program 

Covid-19 Financial Support Program submission deadline is 17/07/2022, qualified couriers please click the link below to submit application before the deadline.

12/07/2022 - rider shop

Crocs
7 days Flash sale

From 12/07 - 18/07, by entering specific codes to purchase on regular priced item.

• Buy 1 get 20% off【RIDER20】

• Buy 2 get 25% off【RIDER25】

Also, Crocs are offering buy 2 get 15% off on all regular-priced items for additional discounts!

24/06/2022 - Operations

Closure of TST Office [PM] 

Due to holding Fleet Appreciation Awards Ceremony, please note that Tsim Sha Tsui (TST) office will be closed at 12:30pm next Monday (27/06/2022).

[Office hour: 10:00am - 12:30pm]

If you need any assistance, please create a ticket via Rider Support in rider app. Thank you very much for your kind understanding.

20/06/2022 - Perks

Fleet Appreciation Awards

To reward your tremendous contribution in delivering high quality service to our customers and to express our appreciation and thanks, we have selected over 600 of you, giving away attractive cash prizes and rewards worth over HK $400,000!  

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14/06/2022 - Operations

Closure of TST Office

Due to internal activities, Tsim Sha Tsui (TST) office will be closed full day tomorrow (15/06/2022).

If you need any assistance, please create a ticket via Rider Support in rider app. Thank you very much for your kind understanding.

07/06/2022 - rider shop

Limited edition item on rider shop

Check out our limited edition black thermal bag in foodpanda rider shop. Get yours before they're gone!