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17/01/2023 - rider shop

New Merchandise on rider shop
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【Universal Travel Adapter】

We have a new product in our panda rider shop - Universal Travel Adapter!  

Roam worry-free with this handy and lightweight 4-port universal adapter!

30/11/2022 - Operations

[Soft launch] Auto selfie verification before starting delivery shifts
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As previously announced, in order to tackle account sharing and protect rider accounts, we will be launching an automatic selfie verification feature before every shift. Failing to pass the selfie verification will be subject to follow up actions, including account termination.

 

The soft launch will start today (30/11) and will be officially launched on Monday (12/12). During the soft launch period, you will be required to take a selfie (without a mask) before starting your shifts. If you haven't submitted a personal picture through the rider app yet, you will still be able to start your shifts as usual. After the official launch, if you don’t submit any approved personal picture, you will not be able to start your shifts. 

 

If you haven't submitted your selfie or it hasn’t been approved yet, please click the button and follow these steps to submit. The selfie review process can take up to 7 business days and starting on 12/12, so please submit it as soon as possible.

15/11/2022 - Perks

Global Call
Partnership
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We are happy to announce that we have partnered with Global Call for an exciting foodpanda couriers exclusive promotion!

 

In partnership with Global Call, we offer two exciting discounted mobile data plans!

 

Click the link below to learn more! 

19/10/2022 - Perks

CarWash.HK
Partnership
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Good news! We are partnering with CarWash HK to provide 5% off for designated auto care services (car coating, car detailing, disinfection treatment and car wash) to our couriers. 

 

Keep your car clean inside and out!

26/09/2022 - Perks

pandamart 
appreciation tour
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Please click the link below for the info of our pandamart visit this week!

25/11/2022 - rider shop

Black Friday
25% off 
on rider shop
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Shop Black Friday with foodpanda! From 25 to 28 Nov, enjoy 25% off all items at the foodpanda rider shop! Get your favorite merchandise and equipment now!

 

Don’t miss this chance to grab your favourite items now! Limited time period only.  Discounts will be applied automatically at checkout by order amount.

21/11/2022 - Operations

Closure of TST Office
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Tsim Sha Tsui (TST) office will be closed full day tomorrow  (22/11/2022).

If you need any assistance, please create a ticket via Rider Support in rider app. Thank you very much for your kind understanding.

16/01/2023 - Operations

Service fees adjustments release changes during Lunar New Year 
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Please note that due to Lunar New Year public holidays, we will have some arrangements for the 15/01/2023 - 04/02/2023 service fees adjustments.

For more details, please click the button below.

29/11/2022 - Perks

Fleet Appreciation
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We are excited to announce another appreciation event for you all! Fabulous prizes including up to $500 Esso fuel, $500 supermarket coupons, massage vouchers, etc.

Click the button below to learn more!

30/10/2022 - Operations

Lockdown Area
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In response to the Government's lockdown of Lan Kwai Fong, Central area, we have locked down the affected area accordingly, meaning that no orders can be placed in that area and therefore no couriers are required to deliver there. 

 

If you need any assistance, please create a ticket via Rider Support in rider app. Thank you very much for your kind understanding.

07/12/2022 - food safety

Educational guideline for foodpanda fleet
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In light of the recent announcement on “Practical Guide on Take-away Meal and Meal Delivery Services” (https://www.bit.ly/3VOvucR ) from the government, we would like to remind you all on food safety while delivering orders and personal hygiene both of which has always been our top priority and crucial during the pandemic. We hope you all could bear this in mind during deliveries and adhere to the guidelines. 

 

Please refer to the telegram announcmentfor some of the main points you should note and the you could find the full version of the guideline in the aforementioned link. 

06/09/2022 - rider shop

New Merchandise on rider shop
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【Mini umbrella】We have a new product in our panda rider shop - the mini umbrella!  Tired of the sun glare on your phone? This handy gear will surely make your life easier! ☀️📱

18/11/2022 - Operations

Kowloon Bay &
Fan Ling 
pandamart
closure notice
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Our Fan Ling and Kowloon bay pandamart will be closed on 28/11/2022 (Monday) at 2am. 

 

For Kowloon Bay rider zone, we will slightly extend the zone area to cover San Po Kong pandamart (1/F Hong King Building, 86 Tseuk Luk Street, San Po Kong) starting from 28/11/2022 (Monday). Riders and drivers in Kowloon bay rider zone will be able to receive and deliver orders from San Po Kong pandamart starting from 10am on the same day.

Please note the above changes if you planned to take and attend Sheung Shui or Kowloon Bay shifts and if  you need any assistance, please create a ticket via Rider Support in rider app. Thank you very much for your kind understanding.

05/12/2022 - Operations

Relocation of San Ying Pun pandamart
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There will be a relocation of Sai Ying Pun pandamart. The existing pandamart (UG/F, 46 High Street, Western) will be closed on this Wednesday (07/12/2022) at 23:59 and the new pandamart (Shops A and B on the Ground Floor, Sun King House, Nos. 576-584 Queen’s Road West) will be in service on the next day (08/12/2022) at/ before 14:00. 

 

Please note the above changes before taking and attending shifts and if you need further assistance, please create a ticket though Rider Support in rider app. Stay healthy and thank you. 

panda Newsletter

panda Newsletter
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Check out the latest version of our panda Newsletter!

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