When the order that you are delivering gets cancelled by the system or Rider Service (RS) team, you will have to return the order back to the pick-up point. In this case, you should always refer to the guidelines given by the RS Team and check on rider app for redelivery procedures (if any).
You can refer to pictures below for the flow.
For cancelled pandamart orders, please provide a proof of return showing the order code and the "Return cancelled orders here" poster in pandamart stores. Please see an example below:
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"Return cancelled orders here" poster showing corresponding vendor codes
Order code
For every trip back to the original pick-up point, the return fee will be shown in the “Payment” tab as illustrated below. It will be shown as “cancelled” but no worries - it is recorded in our system.
Please note that the return fee will be calculated on a distance basis which is fairer for all couriers, which means the longer the distance from the drop-off location to the original pick-up point, the higher the return fee!
If you need further assistance, feel free to write us a ticket through Rider Support in rider app.