Independent Contractor Scheme
Improving your delivery experience has always been one of our priorities while providing the best delivery service to our customers.
On July 13th 2020*, there will be a new update on our Self-employed Fleet Scheme, addressing your feedback while fairly rewarding your contribution.
*The new Scheme will be rolled out on 13th of July at 10 PM. Because of this update, we will also have the following changes:
Orders accepted within 13/07 00:00 - 13/07 21:59 will be based on the service fees list (29/06 - 12/07).
Orders accepted within 13/07 22:00 - 26/07 23:59 will be based on a new distance-based calculation.
For the above two changes, service fees will be released on 30/07/2020 (Thursday).
We still publish Service Fees Range every 2 weeks and Peak Hour Service Fees every week in the page. Click the button below to check out the latest service fees details and learn more about service cycle!
With the new updates and features, this Scheme will provide you with a better delivery experience. First of all, the Acceptance Screen! Check the per order earning, pick-up and drop-off locations and ETAs before accepting a new order. You can make better decisions when choosing to accept an order.
How about your earnings? See the examples below.
(Click to see full image.)
To make sure that our most dedicated couriers are treated fairly, this new update considers your batch scoring and order distances. Being in batch 1 means you could be the first to take shifts as well as to earn the most. Click here to understand more about your service cycle.
Do not forget to check out the new rider app feature - self-redispatch. Together with this new update on the Self-employed Fleet Scheme, we hope that we will improve your delivery experiences.
If you would like to share your feedback with us, or you have anything in doubt, do not hesitate to reach out to us by creating a ticket via Rider Support within the rider app.
We are always excited to see new faces joining us towards serving our customers - click here to join us now.
Frequently Asked Questions 常見問題
How are the earnings showing if I am assigned with stacked orders?
Do I still earn “Special Zone Service Fees” if I deliver to Lohas Park or Fairview Park?
Why are the Acceptance and Payment Screens in rider app showing different amounts?
Do I still earn half order service fees if orders are cancelled or vendors are closed?
If orders get cancelled, the system will check on the order status automatically. After the investigation:
if the order is not yet picked up, you will not receive any Order Service Fees;
if the order gets cancelled AFTER picking up, you will be getting a Pick-up Fee which is calculated by the system.
if it's cancelled AFTER picking up and arriving at drop-off point, you will be getting full Order Service Fees.
Can I reject any orders?
Yes, as a self-employed courier, you have full control over accepting or declining an order. Check out the rider app feature - self-redispatch as well. However, kindly take note that this will affect your Acceptance Rate and it is a part of your scoring. For more detail, please visit our "Score-based Scheduling Model" page.
Do I still earn “Long Distance Order Service Fees” if I deliver orders with longer distances?
No, you will no longer earn “Long Distance Order Service Fees”. The new update of the Scheme is based on distance - the more you travel, the more you earn.
如訂單於取餐 後取消，你將有 由系統計算的提取訂單服務費；