Independent Contractor Scheme

Improving your delivery experience has always been one of our priorities while providing the best delivery service to our customers.

 

On July 13th 2020*, there will be a new update on our Self-employed Fleet Scheme, addressing your feedback while fairly rewarding your contribution.

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*The new Scheme will be rolled out on 13th of July at 10 PM. Because of this update, we will also have the following changes:

  1. Orders accepted within 13/07 00:00 - 13/07 21:59 will be based on the service fees list (29/06 - 12/07).

  2. Orders accepted within 13/07 22:00 - 26/07 23:59 will be based on a new distance-based calculation.

For the above two changes, service fees will be released on 30/07/2020 (Thursday).

We still publish Service Fees Range every 2 weeks and Peak Hour Service Fees every week in the page. Click the button below to check out the latest service fees details and learn more about service cycle!

With the new updates and features, this Scheme will provide you with a better delivery experience. First of all, the Acceptance Screen! Check the per order earning, pick-up and drop-off locations and ETAs before accepting a new order. You can make better decisions when choosing to accept an order.

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How about your earnings? See the examples below. 

(Click to see full image.)

RP example 1.png
RP example 2.png

To make sure that our most dedicated couriers are treated fairly, this new update considers your batch scoring and order distances. Being in batch 1 means you could be the first to take shifts as well as to earn the most. Click here to understand more about your service cycle.

 

Do not forget to check out the new rider app feature - self-redispatch. Together with this new update on the Self-employed Fleet Scheme, we hope that we will improve your delivery experiences. 

 

If you would like to share your feedback with us, or you have anything in doubt, do not hesitate to reach out to us by creating a ticket via Rider Support within the rider app.  


We are always excited to see new faces joining us towards serving our customers - click here to join us now.

Frequently Asked Questions 常見問題

English

How are the earnings showing if I am assigned with stacked orders?


Stacked orders will be shown in separate screens and you will be able to view the earning for each order when you are assigned with stacked orders.




Do I still earn “Special Zone Service Fees” if I deliver to Lohas Park or Fairview Park?


No, you will no longer get extra Special Zones Service Fees. Instead, distance will be taken into consideration for payment calculation - the farther the order, the higher the service fees.




Why are the Acceptance and Payment Screens in rider app showing different amounts?


The amount shown in Acceptance Screen shows the earnings of the order which only calculated “Per Order Service Fees” while the Payment Screen includes the calculation of 1) “Per Order Service Fees”and 2) “Peak Hour Service Fee”(if any).




Do I still earn half order service fees if orders are cancelled or vendors are closed?


If orders get cancelled, the system will check on the order status automatically. After the investigation:

  • if the order is not yet picked up, you will not receive any Order Service Fees;
  • if the order gets cancelled AFTER picking up, you will be getting a Pick-up Fee which is calculated by the system.
  • if it's cancelled AFTER picking up and arriving at drop-off point, you will be getting full Order Service Fees.




Can I reject any orders?


Yes, as a self-employed courier, you have full control over accepting or declining an order. Check out the rider app feature - self-redispatch as well. However, kindly take note that this will affect your Acceptance Rate and it is a part of your scoring. For more detail, please visit our "Score-based Scheduling Model" page.




Do I still earn “Long Distance Order Service Fees” if I deliver orders with longer distances?


No, you will no longer earn “Long Distance Order Service Fees”. The new update of the Scheme is based on distance - the more you travel, the more you earn.





中文

在收到孖單的情況下,介面會如何顯示服務費?


當你收到孖單時,你將會看到兩個收入介面,從而得知每張訂單的收入。




如我送遞訂單到日出康城或錦綉花園,我還會獲得特別地區服務費嗎?


不會,你不會再獲得任何「特別地區服務費」。取而代之,訂單的服務費會因 距離長短而有所不同 — 距離越遠的訂單,訂單服務費就越高。




爲什麽在接受訂單介面及收入介面顯示的訂單服務費的金額不同?


接受訂單介面顯示的服務費只顯示了「訂單服務費」;而收入介面顯示的是包括了「訂單服務費」及「繁忙時間服務費」(如有)。




如訂單被取消或商戶關門,我會獲得半張訂單的服務費嗎?


如訂單被取消,系統會自動查核訂單狀態。在研究過後:

  • 未提取訂單則不會收到服務費;
  • 如訂單於取餐 取消,你將有 由系統計算的提取訂單服務費
  • 如訂單於取餐 及到達客人地址後取消,你將有一張訂單服務費。




我可以拒絕任何訂單嗎?


可以,作為自僱送遞員,你可自行選擇接受或拒絕新訂單。你亦可查看rider app 功能--「自行轉單」。可是,請注意這會影響你的接單率,而接單率亦是評分的其中一個因素。有關評分詳情,請查看我們的了「評分編更模式」頁面。




如我送遞長途單,我還會獲得「長途單服務費」嗎?


不會,你不會再獲得任何「長途單服務費」。此項計劃更新以距離計算-距離越遠的訂單,訂單服務費就越高。