Open rider app and press the menu button ( the 3 lines at the top left corner)
Choose “Rider Support”
Press “+” on the top right corner
Choose “Cash Collection” for first option
Choose “ Daily Cash Collection” for more specific option
Input COD amount as subject [omit dollar sign]
Input the date and time of deposit in the description box [Format: DDMMYYY HHMM (24 hours)]
Attach the deposit receipt and click “Submit”
COD amount: $1234.5
Date of deposit: 8th September 2020
Time of deposit: 9:59 pm
Description: 08092020 2159
You can only submit one transaction proof per ticket. If you have more than one transaction proof, you will need to create another ticket.
You can only choose "Daily cash collection" when you inform the Finance Team. For other issues, please select the appropriate category.
Do NOT send your deposit proof to email@example.com or it will be missed. The email is the FPS account instead of submission channel.
Your COD deposit will be deducted from rider app Wallet in 2-3 working days.
If the information required is not correctly input, it might lead to delays in handling time. foodpanda HK is not responsible or liable for any loss of any kind incurred as a result of incorrect/invalid information provided by the courier.
COD amount: $3698
Date of deposit: 3rd September 2020
Time of deposit: 1:35pm
Description: 03092020 1335
COD amount: $2500
Date of deposit: 22th October 2020
Time of deposit: 9:24am
Description: 22102020 0924
To avoid suspension, you are highly recommended to make deposits of the amount that you have collected on a daily basis after you finish your shifts. After that, you should send the deposit receipt to the Finance Team via creating a ticket via Rider Support in rider app as illustrated above.
1) Make deposits and inform the Finance Team following the guideline above.
2) When your rider app wallet balance is updated, your account will automatically be unblocked by the system.
You DO NOT need to visit our offices for unblocking your account.
Frequently asked questions 常見問題
Why did the amount in my rider app wallet stay the same even after I had deposited the amount and submitted a ticket in rider app?
1) Make sure you input the correct format while submitting the ticket
What if I deposit the COD amount on Friday and my account is being blocked during the weekend?
Finance Team will need 2-3 working days to adjust your rider app wallet amount. Therefore please take this into consideration and we highly recommend couriers to deposit COD on a daily basis after your shifts end.
When should I return the COD money to the company?
How much should I return to the company?
You should return the amount that you have collected from COD orders.
The customer gave me a different amount from what is shown in my rider app, what should I do?
It is always the courier’s responsibility to politely collect money from the customers if it is a COD order. If the customer gives you a different amount when you deliver at his/her location, you should politely clarify it with the customer and at the same time inform the Rider Service Team of the situation.
The amount shown on rider app wallet is different from my own calculation, what should I do?
My account is suspended, what should I do to get it unblocked?
我應何時歸還 COD 款項？
我應歸還多少 COD 款項？
當客人給的金額和 rider app 列明的金額不符，應如何處理？
如你正送遞 COD 訂單，你有責任有禮地向顧客收取現金。如果客人支付的金額和 rider app