No more weekly emails for your payable amount on Mondays. Refer to your Roadrunner Wallet balance as reference.
No communication with the Finance Team via Telegram. Use Rider Support in Roadrunner instead.
No rigid timeline for the deposit. Deposit when or before your wallet reaches the limit. Details will be explained below.
After depositing the COD amount, you should send the deposit receipt to
the Finance Team via creating a ticket in Roadrunner.
*Only one submission is allowed in a single ticket*
Choose “Cash Collection” for first option
Choose “ Daily Cash Collection” for more specific option
Input COD amount as subject [omit dollar sign]
Input the date and time of deposit in the description box [Format: DDMMYYY HHMM (24 hours)]
Attach the deposit receipt and click “Submit”
COD amount: $1234.5
Date of deposit: 8th September 2020
Time of deposit: 9:59 pm
Description: 08092020 2159
You can only submit one receipt per ticket. If you have more than one receipt, you will need to create another ticket.
You can only choose "Daily cash collection" when you inform the Finance Team. For other issues, please select the appropriate category.
Your COD deposit will be deducted from Roadrunner Wallet in 2-3 working days.
If the information required is not correctly input, it might lead to delays in handling time. foodpanda HK is not responsible or liable for any loss of any kind incurred as a result of incorrect/invalid information provided by the courier.
COD amount: $3698
Date of deposit: 3rd September 2020
Time of deposit: 1:35pm
Description: 03092020 1335
COD amount: $2500
Date of deposit: 22th October 2020
Time of deposit: 9:24am
Description: 22102020 0924
1) Make deposit and inform the Finance Team following the guideline above.
2) When your Roadrunner Wallet balance goes ABOVE -$2500 (zero/overpaid) , you account will then be automatically unblocked by the system.
You DO NOT need to visit our offices for unblocking your account.
Frequently asked questions 常見問題
Why did the amount in my Roadrunner Wallet stays the same even after I deposited the amount and submitted a ticket in Roadrunner?
1) Make sure you input the correct format while submitting the ticket
What if I deposit the COD amount on Friday and my account is being blocked during the weekend?
Finance Team will need 2-3 working days to adjust your Roadrunner wallet amount. Therefore please take this into consideration and we highly recommend couriers to deposit COD before the amount in your Roadrunner wallet reached -$2500.
Will I still receive any email notifications from the Finance Team regarding my payable amount?
When should I return the COD money to the company?
How much should I return to the company?
For the amount to be returned, you can always refer to the Roadrunner Wallet balance.
The customer gave me a different amount from what is shown in my Roadrunner, what should I do?
It is always the courier’s responsibility to politely collect money from the customers if it is a COD order. If the customer gives you a different amount when you deliver at his/her location, you should politely clarify it with the customer and at the same time inform the Rider Service Team of the situation.
The amount shown on Roadrunner Wallet is different from my own calculation, what should I do?
My account is suspended, what should I do to get it unblocked?
我還會收到會計部給我有關歸還 COD 款項通知的電郵嗎？
為簡化歸還 COD 款項程序，會計部將不會再發送有關電郵。你可以參考 Roadrunner 錢包，以得知要歸還的款項。
我應何時歸還 COD 款項？
我應歸還多少 COD 款項？
有關歸還的款項，你可以參考 Roadrunner 錢包金額。
當客人給的金額和 Roadrunner 列明的金額不符，應如何處理？
如你正送遞 COD 訂單，你有責任有禮地向顧客收取現金。如果客人支付的金額和 Roadrunner 所顯示的金額有所出入，你應有禮地向客人解釋。與此同時，你需通知送遞員服務部以得到即時的幫助。