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We always take your opinions seriously, and we never stop enhancing our technical capabilities to better serve your needs. After rounds of technical trials, adjustments and the soft-launch trial period, foodpanda Hong Kong is very excited to announce the official launch of our new “On-demand Payout” function!

With this new function, the earned service fees (positive amount) and COD amount (negative amount) you receive from shifts will be reflected immediately in your rider app balance.

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1) When your wallet balance is positive, you will be able to press the “Cash Out” button in your rider app wallet and cash out the amount you earned.

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2) When your wallet balance is negative, it means that you have outstanding COD and you should return the amount to us. 

Account Suspension

If a courier has a wallet balance that stays negative for over 4 days, his/her account will be suspended. Therefore, please deposit COD if you see a negative balance to avoid suspension.

Please note the following

Each courier is entitled to 1 free transaction each week (from Monday to Sunday) with the maximum cash out limit of $20,000.

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For any additional transactions throughout the week, a $5 handling fee will be charged from your wallet balance. (i.e. in order to cash out, your wallet balance should have at least $6.)

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Bank Details

In order to cash out successfully, please carefully confirm the following information in your rider app:
 

  1. BIC;

  2. Clearing code;

  3. Bank Name;

  4. Account Holder's Full Name (this must be you); and

  5. Account Number (9-12 digits, no spacing or symbols) 

BIC, Bank Codes and Bank Names:
SWIFT code (bic)
Bank Code 銀行代碼 (clearing code)
English Name
銀行名稱
SCBLHKHH
003
STANDARD CHARTERED BANK (HONG KONG) LIMITED
渣打銀行(香港)有限公司
HSBCHKHHHKH
004
THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED
香港上海匯豐銀行有限公司
CCBQHKAXXXX
009
CHINA CONSTRUCTION BANK (ASIA) CORPORATION LIMITED
中國建設銀行(亞洲)股份有限公司
BKCHHKHHXXX
012
BANK OF CHINA (HONG KONG) LIMITED
中國銀行(香港)有限公司
BEASHKHH
015
THE BANK OF EAST ASIA, LIMITED
東亞銀行有限公司
DHBKHKHH
016
DBS BANK (HONG KONG) LIMITED
星展銀行(香港)有限公司
KWHKHKHH
018
CHINA CITIC BANK INTERNATIONAL LIMITED
中信銀行國際有限公司
WUBAHKHH
020
CMB WING LUNG BANK LIMITED.
招商永隆銀行有限公司
HASEHKHH
024
HANG SENG BANK LTD.
恒生銀行有限公司
SCBKHKHH
025
SHANGHAI COMMERCIAL BANK LIMITED
上海商業銀行有限公司
WIHBHKHH
035
OCBC WING HANG BANK LIMITED
華僑永亨銀行有限公司
CIYUHKHH
039
CHIYU BANKING CORPORATION LTD.
集友銀行有限公司
DSBAHKHH
040
DAH SING BANK, LTD.
大新銀行有限公司
LCHBHKHH
041
CHONG HING BANK LIMITED
創興銀行有限公司
NYCBHKHH
043
NANYANG COMMERCIAL BANK, LTD.
南洋商業銀行有限公司
UBHKHKHH
072
INDUSTRIAL AND COMMERCIAL BANK OF CHINA (ASIA) LIMITED
中國工商銀行(亞洲)有限公司
IBALHKHH
128
FUBON BANK (HONG KONG) LIMITED
富邦銀行(香港)有限公司
CITIHKAX
250
CITIBANK (HONG KONG) LIMITED
花旗銀行(香港)有限公司
COMMHKHK
382
BANK OF COMMUNICATIONS (HONG KONG) LIMITED
交通銀行(香港)有限公司

Frequently Asked Questions

Q1.

What should I do when there are COD discrepancies?

In case there are new changes to the COD amount, you can check delivery instructions for the updated collection amount before delivering to customers. Before clicking the dropoff button, revise the COD amount to report discrepancy. An issue will be created in the wallet. After the issue is evaluated, the amount of discrepancies will appear in the wallet.

Q2.

Why is my cash-out request rejected?

If your registered bank details are incorrect, you will not be able to enjoy the cash out feature! Remember to verify your bank details in the rider app. Please create a ticket through Rider Support within the rider app if you need to update your bank account details.

Q3.

How will I receive monthly statement?

We will send out Monthly statements by email, including the details of all the orders that require service fee adjustments and their respective adjusted amount.

 

For all the service fee records, you can always refer to the wallet and payment tab in rider app. All records will be kept for 90 days for your reference.

Q4.

How do I know whether my bank details are accurate?

You can now check your bank details in the rider app within “My Profile”. Make sure the “Bank Name” field is the designated bank where you would like to receive your service fees, and, most importantly, make sure the IBAN field (bank account number) is correct!

Q5.

How do I update my bank details?

If you need to update your bank details, please create a ticket through Rider Support within the rider app and select the option Personal Details. We will be processing all requests as soon as possible.

Q6.

What does the wallet balance mean?

The wallet balance is basically made up of the service fee and COD amounts of an order conducted by you. Cashing out the balance to your bank account and returning COD to the company will also affect your wallet balance.

Q7.

How long does it take for the fees to be transferred to my bank account?

Immediately! Upon clicking the “Cash Out” button, you will receive your service fees instantly in your bank account as soon as the request is accepted!

Q8.

Can I decide the cash out amount?

No, you can only cash out the existing balance of the wallet.

Q9.

Do I still need to return COD?

Yes, if your wallet balance is negative, it means that you have collected more COD from customers than service fees. You are encouraged to return COD after your shift if the balance is negative. If your wallet balance is negative for four consecutive days, your account will be suspended by the system.