We always take your opinions seriously, and we never stop enhancing our technical capabilities to better serve your needs. After rounds of technical trials, adjustments and the soft-launch trial period, foodpanda Hong Kong is very excited to announce the official launch of our new “On-demand Payout” function!
With this new function, the earned service fees (positive amount) and COD amount (negative amount) you receive from shifts will be reflected immediately in your rider app balance.
1) When your wallet balance is positive, you will be able to press the “Cash Out” button in your rider app wallet and cash out the amount you earned.
2) When your wallet balance is negative, it means that you have outstanding COD and you should return the amount to us.
If a courier has a wallet balance that stays negative for over 4 days, his/her account will be suspended. Therefore, please deposit COD if you see a negative balance to avoid suspension.
Please note the following
Each courier is entitled to 1 free transaction each week (from Monday to Sunday) with the maximum cash out limit of $20,000.
For any additional transactions throughout the week, a $5 handling fee will be charged from your wallet balance. (i.e. in order to cash out, your wallet balance should have at least $6.)
You will no longer receive a service fee summary email from us. Please refer to your “Payment” tab in the rider app for earning details.
Frequently asked questions 常見問題
What should I do when there are COD discrepancies?
Why is my cash-out request rejected?
Will I still receive the Service Fee Summary?
No, your service fee records will be kept in the Payment Tab. The transaction record of the wallet will be kept in the wallet. All records will be kept for 30 days for your reference.
How do I know whether my bank details are accurate?
You can now check your bank details in the rider app within “My Profile”. Make sure the “Bank Name” field is the designated bank where you would like to receive your service fees, and, most importantly, make sure the IBAN field (bank account number) is correct!
How do I update my bank details?
If you would like to update your bank details, If you need to update your bank details, please fill in this form (https://bit.ly/39oHUCq), choose the option “I need to update my personal information”. We will be processing all requests as soon as possible.
What does the wallet balance mean?
How long does it take for the fees to be transferred to my bank account?
Immediately! Upon clicking the “Cash Out” button, you will receive your service fees instantly in your bank account as soon as the request is accepted!
Can I decide the cash out amount?
No, you can only cash out the existing balance of the wallet.
Do I still need to return COD?
如果你的註冊的銀行戶口記錄不正確，你將無法成功提取服務費到你的銀行戶口。請於rider app的個人資料內查看銀行戶口記錄。如需更改銀行戶口，請於rider app支援提交問題。
不會。你的服務費將會被記錄在rider app的收入頁面，錢包的收支明細則會被記錄於rider app的錢包頁面，所有記錄會被保留30日以供你查閱。
你可於rider app的「我的檔案」頁面查看你的銀行帳戶資料。請核對銀行名稱為你期望收到服務費的銀行，及銀行帳號（分行編號＋戶口號碼） (IBAN)正確無誤。
需要，當你的錢包結餘為負數 則表示你所收取的COD現金單高於你的服務費結額。我們建議你於每天更份完結後歸還當天收到的COD現金。如你的錢包結餘連續 4天維持負數 你的户口可能會被系統封鎖。