We always take your opinions seriously, and we never stop enhancing our technical capabilities to better serve your needs. After rounds of technical trials, adjustments and the soft-launch trial period, foodpanda Hong Kong is very excited to announce the official launch of our new “On-demand Payout” function!
With this new function, the earned service fees (positive amount) and COD amount (negative amount) you receive from shifts will be reflected immediately in your rider app balance.
1) When your wallet balance is positive, you will be able to press the “Cash Out” button in your rider app wallet and cash out the amount you earned.
2) When your wallet balance is negative, it means that you have outstanding COD and you should return the amount to us.
If a courier has a wallet balance that stays negative for over 4 days, his/her account will be suspended. Therefore, please deposit COD if you see a negative balance to avoid suspension.
Please note the following
Each courier is entitled to 1 free transaction each week (from Monday to Sunday) with the maximum cash out limit of $20,000.
For any additional transactions throughout the week, a $5 handling fee will be charged from your wallet balance. (i.e. in order to cash out, your wallet balance should have at least $6.)
In order to cash out successfully, please carefully confirm the following information in your rider app:
Account Holder's Full Name (this must be you); and
Account Number (9-12 digits, no spacing or symbols)
BIC, Bank Codes and Bank Names:
SWIFT code (bic)
Bank Code 銀行代碼 (clearing code)
STANDARD CHARTERED BANK (HONG KONG) LIMITED
THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED
CHINA CONSTRUCTION BANK (ASIA) CORPORATION LIMITED
BANK OF CHINA (HONG KONG) LIMITED
THE BANK OF EAST ASIA, LIMITED
DBS BANK (HONG KONG) LIMITED
CHINA CITIC BANK INTERNATIONAL LIMITED
CMB WING LUNG BANK LIMITED.
HANG SENG BANK LTD.
SHANGHAI COMMERCIAL BANK LIMITED
OCBC WING HANG BANK LIMITED
CHIYU BANKING CORPORATION LTD.
DAH SING BANK, LTD.
CHONG HING BANK LIMITED
NANYANG COMMERCIAL BANK, LTD.
INDUSTRIAL AND COMMERCIAL BANK OF CHINA (ASIA) LIMITED
FUBON BANK (HONG KONG) LIMITED
CITIBANK (HONG KONG) LIMITED
BANK OF COMMUNICATIONS (HONG KONG) LIMITED
Frequently Asked Questions
What should I do when there are COD discrepancies?
In case there are new changes to the COD amount, you can check delivery instructions for the updated collection amount before delivering to customers. Before clicking the dropoff button, revise the COD amount to report discrepancy. An issue will be created in the wallet. After the issue is evaluated, the amount of discrepancies will appear in the wallet.
Why is my cash-out request rejected?
If your registered bank details are incorrect, you will not be able to enjoy the cash out feature! Remember to verify your bank details in the rider app. Please create a ticket through Rider Support within the rider app if you need to update your bank account details.
How will I receive monthly statement?
We will send out Monthly statements by email, including the details of all the orders that require service fee adjustments and their respective adjusted amount.
For all the service fee records, you can always refer to the wallet and payment tab in rider app. All records will be kept for 90 days for your reference.
How do I know whether my bank details are accurate?
You can now check your bank details in the rider app within “My Profile”. Make sure the “Bank Name” field is the designated bank where you would like to receive your service fees, and, most importantly, make sure the IBAN field (bank account number) is correct!
How do I update my bank details?
If you need to update your bank details, please create a ticket through Rider Support within the rider app and select the option Personal Details. We will be processing all requests as soon as possible.
What does the wallet balance mean?
The wallet balance is basically made up of the service fee and COD amounts of an order conducted by you. Cashing out the balance to your bank account and returning COD to the company will also affect your wallet balance.
How long does it take for the fees to be transferred to my bank account?
Immediately! Upon clicking the “Cash Out” button, you will receive your service fees instantly in your bank account as soon as the request is accepted!
Can I decide the cash out amount?
No, you can only cash out the existing balance of the wallet.
Do I still need to return COD?
Yes, if your wallet balance is negative, it means that you have collected more COD from customers than service fees. You are encouraged to return COD after your shift if the balance is negative. If your wallet balance is negative for four consecutive days, your account will be suspended by the system.