We are continuously looking for different ways to partner with our vendors in order to attract more customers, while offering the most attractive payment terms to our fleet. We are now extending the cross-zone delivery trial, from Central>Kennedy Town to Admiralty>whole Hong Kong Island (except Aberdeen and Stanley), i.e. the northern part of Hong Kong Island.
What is cross-zone delivery?
We refer to deliveries where Pick-Up is in zone A and Drop-Off is in zone B as “cross-zone”. For now we have cross-zone delivery starting in two zones:
from Central to Kennedy Town
from Admiralty CWB to the rest of Hong Kong Island (except Aberdeen and Stanley):
Why is this good to the fleet?
Thanks to cross-zone delivery, customers will have a wider selection of vendors to choose from, thus achieving an even greater number of orders, which will translate into increased earnings for our couriers.
Moreover, thanks to our dynamic service fees set-up, the more you travel, the more you’ll earn. Together with a lower idle time, cross-zone delivery creates the opportunity for higher earnings for our fleet.
This is a win-win situation for both our customers and fleet!
What should I pay attention to?
After completing a cross-zone order, you will need to return to your original zone for the next order. For example, if you have a Central shift, after picking up an order in Central and delivering it to the customer in Kennedy Town, you will need to return to Central in order to receive a new order. The same goes for Admiralty CWB cross-zone delivery - after you deliver in other zones, you need to return to Admiralty CWB for your next order. Don’t worry - the service fee shown on the Acceptance Screen already includes this return trip!
However, remember that we give self-employed couriers the flexibility to decide which orders to deliver. As always, upon notification of a new order, take a look at the drop-off point to decide whether you want to accept or decline it.
What about employed couriers?
As for employed couriers, please see the extra order bonuses you could earn by completing a cross-zone delivery. Please note that the extra bonus already includes the return trip.
Frequently asked questions 常見問題
Will I receive a new order after I drop an order off in another zone?
You will first need to return to your original zone to receive a new order.
Will I be put on break if I go outside of my original zone?
No, for cross-zone delivery, you will not be put on break when you are outside your original zone.
How much will I earn for delivering cross-zone orders?
Referring to our Self-employed Fleet Scheme, multiple factors are taken into consideration for your service fees calculation. One of the key factors is distance - the more you travel, the more you earn.
Will my Acceptance Rate (AR) be affected if I decline a cross-zone delivery?
I am an employed courier, will I receive cross-zone orders?
Yes, employed couriers can also receive cross-zone orders. Remember that as an employed courier, you are expected to deliver every order assigned to you and you could receive extra order bonuses mentioned above in the page.