Identity Verification
Self-service Tool
On-Demand Break
Self-Redispatch
Proof of Delivery
Heatmap
Rider Customer Chat
Automated Shift Extension
On-Demand Shift Cancellation
Book Shifts on Status Screen
"Quest" tab
Couriers Rating Vendor
Automatic Address Translation Function
Auto Selfie Verification
Identity Verification
For better protection of your rider app account and to ensure we have a more accurate database for verifying all couriers’ identities, couriers will have to submit a personal picture in their rider app profile and take a selfie for identity verification in the following situations:
1. When a new device is used for logging in to your account
2. Before starting every shift
All couriers should already have submitted a clear selfie in your rider app. If you have not already done so, please upload a personal picture in your rider app following the guidelines (https://bit.ly/3CHACrm ).
Failing to pass it will be subject to follow-up actions, including suspensions and account termination.
Please refer to the following guideline for selfie submission
Photos collected will be used for internal verification, and for more detail please read through our Privacy Policy.
Thanks to this feature we will be able to verify that the rider app is being used by the account owner.
Click the following button to know more details of Dos and Don'ts.
Payment related features
Delivery Screens
After accepting an order, there are three delivery screens in the rider app (this (this update is currently available for all couriers who are using android devices at the moment) :
1. “On The Way to Vendor" screen
2. “On The Way To Customer” screen
3. “On the way to Return” screen
For iOS users, don’t worry, the new design and features will also be coming to iOS devices soon and we will keep you all updated, stay tuned!
Document Requirement
Read before you submit any documents