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Identity Verification

Self-service Tool

On-Demand Break


Proof of Delivery


Rider Customer Chat

Automated Shift Extension

On-Demand Shift Cancellation

Book Shifts on Status Screen

"Quest" tab

​Couriers Rating Vendor

Automatic Address Translation Function

Auto Selfie Verification

Identity Verification

For better protection of your rider app account and to ensure we have a more accurate database for verifying all couriers’ identities, couriers will have to submit a personal picture in their rider app profile and take a selfie for identity verification in the following situations:

1. When a new device is used for logging in to your account

2. Before starting every shift


All couriers should already have submitted a clear selfie in your rider app. If you have not already done so, please upload a personal picture in your rider app following the guidelines ( ). 

Failing to pass it will be subject to follow-up actions, including suspensions and account termination.

Please refer to the following guideline for selfie submission

cover_gov guideline_1_2x.png
cover_gov guideline_2_2x.png

Photos collected will be used for internal verification, and for more detail please read through our Privacy Policy.​

Thanks to this feature we will be able to verify that the rider app is being used by the account owner.

Click the following button to know more details of Dos and Don'ts.


Payment related features

On-demand Payout

With ”On-demand Payout” function, the earned service fees (positive amount) and COD amount (negative amount) you receive from shifts will be reflected immediately in your rider app balance.


Click to learn how it works and related reminders.

Delivery Screens

After accepting an order, there are three delivery screens in the rider app (this (this update is currently available for all couriers who are using android devices at the moment) : 


1. “On The Way to Vendor" screen 

2. “On The Way To Customer” screen 

3. “On the way to Return” screen

For iOS users, don’t worry, the new design and features will also be coming to iOS devices soon and we will keep you all updated, stay tuned!

Document Requirement

Read before you submit any documents

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