To protect our couriers in any cases of dispute and to better improve our customer experience, we have rolled out a new feature to ensure that an order is actually delivered to the customer before you click the “dropped off” button.
From 01/02/2021 onwards, couriers will have to take a photo of the order at the drop-off location as a proof of delivery. A few reminders:
You cannot upload photos from your album. The photo must be taken on the spot.
The uploaded photo must clearly show the order at the drop-off location, for example, the order and the unit number.
In case you have handed out the order, you can take a picture of the location with identifiable elements, for example an official document posted inside a lift.
Please follow the step by step guide in Roadrunner to successfully upload proof of delivery and confirm drop off.
A picture of the order being placed at the customer’s designated location, with 1) clear order code and 2) unit number of the customer
A picture of an official document posted inside a lift
Steps to follow
Press “Take a photo” icon in rider app and proceed with taking picture the official document posted inside a lift
After exiting the lift and successfully taking a valid proof of delivery
Wait for stable internet connectivity
Upload the proof and drop-off
Continue with next delivery procedure
Holding the order on a random street
Other unidentifiable scenarios
If the customer clearly objects to taking the photo, please stop taking the photo and reach out to the Rider Service Team.
In addition, if we receive any customer complaints regarding invasion of privacy beyond our instructions, e.g. taking pictures of the inside of a customer’s unit/their face/or other personal information, we will take the strictest action.
Frequently asked questions 常見問題
WHAT IS AN ESCAPE ROOM?
An escape room or escape game is a form of reality entertainment in which players come together to decipher a series of puzzles and riddles using clues, hints and strategy to attain the room’s objective. This could be solving a mystery, escaping the clutches of an evil genie and everything in between. You have 60 minutes to complete your quest.
WILL THE ROOM BE LOCKED?
No, the main door to the room remains unlocked and you are free to step out at anytime. Please keep in mind that your clock does not stop.
WILL I BE PLAYING WITH OTHER PEOPLE?
Our games are private experiences. Your booking ensures a private 60 minute game for you and your party.
IS THERE A REQUIRED NUMBER OF PLAYERS?
A minimum of two tickets is required in order to book a room. Some rooms are designed to work best with groups of 4-10 players. If you have more than 10 people in your group, please call us.
ARE RESERVATIONS REQUIRED AND HOW DO I BOOK AN EXPERIENCE?
Reservations are required in order to guarantee your play time. You can book online by clicking here or call us at (407) 942-3002. Walk-Ins are welcome but the availability of the games is not guaranteed.
HOW DO I BOOK MULTIPLE PARTICIPANTS FOR THE SAME BOOKING?
At the top of the Booking page, simply select the number of participants from the drop down menu that will be playing.
HOW EARLY SHOULD I ARRIVE?
We ask that you arrive at least 15 minutes early to make sure we can start the game on time.
WHAT IS THE AGE LIMIT?
WHEN AND HOW DO I PAY?
Games are paid online at the time of the booking.
ARE THE GAMES WHEELCHAIR ACCESSIBLE?
Please give us a call at (407)942-3002 and we will help you select the best game room for your team.
DO YOU OFFER REFUNDS?
Our games are non-refundable. You can call us to reschedule your game for a different day/time IF done more than 24 hours before your booking start time.
CORPORATE EVENTS/PARTIES/SPECIAL OCCASIONS
We do offer corporate events and party packages. Rates vary by group size. Please contact us here or (407) 942-3002 for more information.
IS PARKING AVAILABLE?
Mall parking is available, we recommend you park close to our store (between Dillard's and JCPenney).
WHAT IF I AM RUNNING LATE?
The clock will start running at the scheduled time, we are unable to start games past the start time. Call us 24 hours in advance to reschedule your game.
WHAT IS A VR ESCAPE ROOM?
Learn more about VR Escape Rooms here.