RiderTipping_EN.png

Customers are free to choose the tipping amount they wish to give you before placing an order. You will be able to see the tip amount together with your order fees within the rider app.

rider tipping (2).png

The earnings shown on the Acceptance Screen of the rider app will indicate both the service fee and tips (if any) separately.

After completing an order, you will be able to see your tip amount within the payment detail of the Payments tab.

Rider tipping (1).png
Rider tipping (2).png
75.png
In case of COD orders

For COD orders, please follow the normal procedures. Tips (if any) will be paid along with your service fees.

Here are a few reminders about COD cases:

10.png

Politely collect the COD amount SHOWN in your rider app from the customer

COD discrepancy EN.png

Report any cash discrepancy by selecting the corresponding reason e.g. damaged items or customer won’t pay

13.png

The tip amount (if any) will be recorded in our system and it will be paid along with your service fees.

As always, please reach out to the Rider Service (RS) Team when you need help with live orders.

73.png
In case of split orders

If an order is split, all couriers involved in the split order will see the total tip amount (if any) and the order fee in their Acceptance Screens.

 

When the order is successfully completed by all couriers, the tip will then be shared equally among the involved couriers. Couriers will then be able to see their share of the tip and individual order fee in their Payments screen.

 

Therefore, please expect discrepancies between the amount shown on Acceptance Screen and the amount shown on Payments screen if you are delivering a split order.

5.png

Do remember that a professional delivery service can make our customers happy. The happier the customers are, the more probable they will tip on their next purchase! Write us a ticket via Rider Support in the rider app if you need further assistance.