Customers are free to choose the tipping amount they wish to give you before placing an order. You will be able to see the tip amount together with your order fees within the rider app.
The earnings shown on the Acceptance Screen of the rider app will indicate both the service fee and tips (if any) separately.
After completing an order, you will be able to see your tip amount within the payment detail of the Payments tab.
In case of COD orders
For COD orders, please follow the normal procedures. Tips (if any) will be paid along with your service fees.
Here are a few reminders about COD cases:
Politely collect the COD amount SHOWN in your rider app from the customer
Report any cash discrepancy by selecting the corresponding reason e.g. damaged items or customer won’t pay
The tip amount (if any) will be recorded in our system and it will be paid along with your service fees.
As always, please reach out to the Rider Service (RS) Team when you need help with live orders.
In case of split orders
If an order is split, all couriers involved in the split order will see the total tip amount (if any) and the order fee in their Acceptance Screens.
When the order is successfully completed by all couriers, the tip will then be shared equally among the involved couriers. Couriers will then be able to see their share of the tip and individual order fee in their Payments screen.
Therefore, please expect discrepancies between the amount shown on Acceptance Screen and the amount shown on Payments screen if you are delivering a split order.
Do remember that a professional delivery service can make our customers happy. The happier the customers are, the more probable they will tip on their next purchase! Write us a ticket via Rider Support in the rider app if you need further assistance.